FAQ

How do I place an order?

You can order our product in three ways:
1st, via third-party eCommerce sites like Mesho, Flipkart, and Amazon. Search for Govindas flavours.
2nd, through our website www.govindasflavours.blogspot.com. Browse products, add items to your cart, proceed to checkout, enter shipping and payment info, then confirm.
3rd, via WhatsApp or phone call. Send us the product screenshot and payment screenshot with your address on WhatsApp. We will ship it through India Post or other courier services.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and digital wallets like Apple Pay and Google Pay.

Is my payment information secure?

Yes, we use SSL encryption to protect your payment details and comply with industry security standards.

Can I cancel or change my order?

You can cancel or modify your order within 1 hour of placing it by contacting customer support.

How long does shipping take?

Standard shipping usually takes 3-7 business days. Expedited shipping is available at checkout.

Can I track my order?

Yes, you will receive a tracking number by email once your order is shipped.

Do you ship internationally?

Yes, we ship worldwide with variable shipping costs and times based on destination.

What if my order is delayed or lost?

Contact customer support with your order number; we will investigate and assist promptly.

What is your return policy?

None of our products are returnable.

How do I initiate a return?

Contact support for a return authorization and shipping instructions.

How long do refunds take?

Refunds are processed within 5-7 business days after receipt of your returned item.

Can I exchange an item?

Yes, exchanges for size or product changes are available. Follow the return process with your exchange request.

How do I find the right size?

Refer to our Size Guide linked on each product page for detailed measurements.

Are your products vegan/cruelty-free?

Yes, all products are certified vegan and cruelty-free.

What materials are your products made from?

Product descriptions include full material information.

Is the product suitable for sensitive skin?

Many products are dermatologist tested and suitable for sensitive skin; check product details.

How do I create or reset my account password?

Use “Forgot Password” on the login page to reset your password via email.

How do I contact customer support?

You can reach us via email, live chat, or phone during business hours.

Do you have a physical store?

We currently operate only online but occasionally host pop-up events.

How is my personal data protected?

We follow strict data security practices and never sell your information to third parties.

Do you use cookies?

Yes, cookies improve your experience. You can manage your preferences in browser settings.

Can I apply discount codes?

Yes, enter valid discount codes at checkout to receive savings.

Are gift cards available?

Yes, we offer gift cards in multiple denominations available online.

What do I do if I receive a damaged or incorrect item?

Contact customer support immediately with photos, and we will resolve the issue promptly.

Can I change my shipping address after placing an order?

Changes are possible within 1 hour of order placement by contacting support.

Do you offer wholesale or bulk discounts?

Please contact our sales team for bulk order inquiries and discounts.

How do I subscribe or unsubscribe to your newsletter?

Subscribe via the form on our site; unsubscribe anytime via the link in emails.
You can also follow us on other social media platform find us Govindas flavours

What should I do if I forgot my username?

Contact support to retrieve or reset your account username.

What languages do you support?

Our site is available primarily in English; additional languages may be supported soon.

How can I leave a product review?

After purchase, you’ll receive an email inviting you to leave a review on the product page.